BOOKING CONDITIONS

1. A non-refundable deposit will be required to secure all bookings.

2. All quotations are only valid for 5 days from the date of sending. Deposit payment (or full payment if booking 5 weeks or less prior to arrival) must have been received in this time frame or the quote and any provisional booking will lapse.

3. A binding contract will come into existence between Sundown Villas and the person making the booking on receipt of all payments referred to above within the quotation validity period. This contract will be governed by English law and any dispute which arises will be subject to the exclusive jurisdiction of the Courts of England and Wales.

4. Full payment must be received by us at least 5 weeks prior to arrival and no payments are refundable. Should money not be received in the time stated the booking may be treated as cancelled.

5. A breakage deposit may be required either in the form of a prepayment or a credit card mandate. Customers should leave the accommodation as they found it in a tidy and orderly fashion and are liable for breakages and damage caused during their stay including but not restricted the vale of any breakage deposit.

6. Whilst every effort is made to keep accommodation details up to date individual owners may make alterations and improvements as they see fit. Customers are advised to seek confirmation for specific aspects that are important to them. Sundown Villas undertakes to inform clients of significant changes in the specification or configuration of holiday accommodation sold. Sundown Villas reserves the right to make changes to confirmed arrangements.

7. Individual property owners are responsible for proper maintenance of each property and Sundown Villas accepts no liability for injuries or accidents whilst in residence.
8. Should an unavoidable problem occur with any accommodation booked we reserve the right to provide alternative accommodation. Alternative accommodation will be of a similar standard where possible although at busy times options may be limited and parties booking several rooms may need to be separated if no other options are available.

9. No liability can be accepted and no compensation will be paid where the performance of our contractual obligations or those of any supplier are prevented or affected by any event or circumstances which we or the supplier concerned could not, even with all due care, foresee or avoid. Such events include adverse weather conditions, fire, civil strife, actual or threatened terrorist activity and all similar events outside our control.

10. Where a claim can be established against us in relation to any flight organised by Sundown Villas, our maximum liability will be no greater than that of the airline concerned in relation to the claim in question in accordance with the applicable international convention (for example, Warsaw Convention as amended or unamended or Montreal Convention). If the airline has no liability under the applicable convention for the claim in question, we will have no liability either.

11. If you have a complaint of any nature, you must inform the accommodation provider or other supplier as soon as it arises. If it cannot be resolved straightaway, you must also contact Sundown Villas. If you remain dissatisfied, you must write to us with full details within 28 days of the end of

your holiday giving us full details. If you fail to do so, any right you may have had to claim compensation may be affected or even lost as a result.

12. Accommodation is usually ready for occupation at 2:00pm on the day of arrival and must be vacated by 10:00am on the day of departure.

13. Clients must take out adequate travel insurance suitable for their particular requirements and provide proof of insurance on request.

14. If any member of your party has any medical problem or disability which may affect your holiday, please tell us, giving full details, before making your booking so that we can endeavour to advise you as to the suitability of particular arrangements.